Do it without being a pushover
Clients, senior leaders, or even your own team will inevitably look at you with a pained face of confusion at one point.
Following their confusion and, self-righteous rage might emerge, directed at you.
It’s not fair, but it happens. I’ve been there – on the other side of the screen or table, where my spirit is beaten down. But in truth, I did nothing wrong. All of the requirements were met, and the program I am showing is behaving as expected.
The impulse is to defend yourself first – don’t.
Let’s review how you can calm your non-technical stakeholders in just a few minutes and then stand your ground!
Trust me, the words you say will be forgotten faster than Perl 6 became popular.
We’ve Done this before, Believe it or Not
I once knew a stakeholder who always had a complaint. The first time I interacted with him, his complaints were directed at me; my first inclination was to defend myself. After all, how dare he insult my baby! He nitpicked things about the sort order on a graph, the shade of blue, the spacing above the text, etc……
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